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Your Report

During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.

Problem:

Receive late payment from customer for membership renewal

High Level Goal:

make sure they pay using online payment rather then by cheque or Cash Deposit

Behaviour to change:

to make sure customer to get use using the online payment

Below are each of the barrier cards you selected as part of this activity.

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