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Your Report
During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.
Problem:
Circumstances have led to an experience where retail stores are understaffed, customer demand and service needs are high, and the customer experience is suffering to the point where disgruntled customers are leaving bad reviews en masse via Google.
High Level Goal:
Improve customer experience and reduce negative Google reviews
Behaviour to change:
Shift behaviour from walk-in to book-in for customers with relevant needs
Below are each of the barrier cards you selected as part of this activity.
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