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Your Report
During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.
Problem:
Debt collection company should increase its results during the contact center phone calls while clients do not want to pay
High Level Goal:
Clients agrees to make an arrangement agreement
Behaviour to change:
Clients accept to pay a a higher first installment
Below are each of the barrier cards you selected as part of this activity.
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