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Your Report

During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.

Problem:

Not enough people use Click and Collect options for online shopping

High Level Goal:

To increase the number of people that choose Click and Collect as their desired delivery option

Behaviour to change:

To reduce customers having online orders sent to their homes

Below are each of the barrier cards you selected as part of this activity.

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