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Your Report

During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.

Problem:

Clients don't decide autonomously to increase the installment value

High Level Goal:

Clients selected for the test call us after receiving an SMS and decide to increase installment value for their Active plan

Behaviour to change:

Change the inertia of paying always the same installment

Below are each of the barrier cards you selected as part of this activity.

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