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Your Report

During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.

Problem:

Digitally-abled customers choose to visit the branch to complete tasks that can be completed online

High Level Goal:

Safe FTE to reduce physical branch usage

Behaviour to change:

Increase the usage of online banking

Below are each of the barrier cards you selected as part of this activity.

1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
1 (back)
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