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Your Report
During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.
Problem:
People aren't updating their estimate and thus creating incorrect payments.
High Level Goal:
We want customers to have accurate information recorded on their records.
Behaviour to change:
We want people to use online services to udpate details.
Below are each of the barrier cards you selected as part of this activity.
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