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Your Report
During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.
Problem:
Not enough appropriate referrals are provided
High Level Goal:
Increase the number of appropriate referrals
Behaviour to change:
Heuristics and biases impacting judgement of customers and frontline staff when determining referrals.
Below are each of the barrier cards you selected as part of this activity.
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