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Your Report
During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.
Problem:
Providers are contacting our people too much
High Level Goal:
Reduce the amount of phone calls and emails from providers
Behaviour to change:
Change the providers' behaviour from phone/email to online self service
Below are each of the barrier cards you selected as part of this activity.
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