top of page
.png)
Your Report
During this activity you identified your problem, high level goal and the specific behaviour you are trying to change. You can see these below.
Problem:
Encouraging digital channel shift to online service for Child Benefit
High Level Goal:
To increase online submissions of ChB claims by new parents
Behaviour to change:
Encourage new parents to sign up for ChB and manage claims via online service (as opposed to over the phone/via correspondence)
Below are each of the barrier cards you selected as part of this activity.
.jpg)
bottom of page